FAQs

*Letter from Santa*
	Frequently Asked Questions How much does a Letter from Santa cost? How will my Letter from Santa be personalised? When can I order a Letter from Santa? When will my Letter from Santa arrive? Can a Letter from Santa be sent to an address outside the UK? What payment methods do you accept? How secure are my credit/debit card details? Do you pass my details onto any other company? Is there a money back guarantee? Who runs the 'aMagicalSantaLetter' web site? What if I have a query not answered by the above? How much does a Letter from Santa cost? Each personalised Letter from Santa costs £4.50 and includes free Christmas stickers and free worldwide delivery. You can also save money by ordering 4 Letters from Santa for the price of 3. Back to Top How will my Letter from Santa be personalised? In addition to the child's name and address we will personalise your Letter from Santa further by incorporating as many of the following details as you may wish to add. The order screen will contain great default answers to some of the questions and we will make sure that your Letter from Santa reads well even if none or only some of the details are given: Is the letter for a boy or a girl? Age of the child (if known)? Achievement / something the child is good at (if known)? Where will the child be staying on Christmas Eve (if known)? A Christmas present they would like (if known)? Preferred letter signature i.e. Santa Claus, Father Christmas or St Nicholas? PS comment? Unlike most other Santa sites we check and amend each Letter from Santa individually which means our letters will always read well. It is therefore not possible to show you an on-screen 'automated' copy of your finished Letter from Santa. You can see an example of one of our Letters from Santa on our See the Letter page. We believe our personalised approach make our Letters from Santa superior to any other available on the web but in the unlikely event that you are not totally satisfied we offer a full money back guarantee! Back to Top When can I order a Letter from Santa? Anytime until our Last Posting Date for Christmas. Please remember that the earlier you order a Letter from Santa the more chance there will be of it arriving before Christmas. Back to Top When will my Letter from Santa arrive? For letters going to a UK address: Letters from Santa will be posted first class on 1st December for all orders received prior to this date. For orders received on or after 1st December we aim for all Letters from Santa to be posted first class within 3 days of receipt of the order, up to our Last Posting Date. For letters going abroad: Letters from Santa will be posted by airmail on 1st December for all orders received prior to this date. For orders received on or after 1st December we aim for all Letters from Santa to be posted by airmail within 3 days of receipt of the order, up to our Last Posting Date. Back to Top Can a Letter from Santa be sent to an address outside the UK? Yes, at no extra charge. Please see our Last Posting Dates but remember that a Letter from Santa will stand a better chance of reaching its destination before Christmas the earlier it is posted. Back to Top What payment methods do you accept? We accept Visa, Mastercard, American Express, Switch/Maestro, Solo, Visa Delta, Visa Electron and PayPal. Unfortunately we do not accept payment by cheque. Back to Top How secure are my credit/debit card details? We use PayPal to process our credit/debit card payments. PayPal is a well established company specialising in electronic payment processing and for added security you are directed to their secure server to enter your card details. Your card details are not seen or stored by ourselves. Back to Top Do you pass my details to any other Company? No. Lion eTraders Ltd will never pass your details on to any other company. Back to Top Is there a money back guarantee? Yes! We aim to provide a quality service and hope that our customers will continue to use us for many years to come. We also hope that customers will recommend our Letters from Santa to their friends. In the unlikely event that you are not 100% satisfied with our service then please return your Letter from Santa to us within 30 days of the letter being received and we will happily refund your money in full. The address for returns is: Lion eTraders Ltd, 25 Longwood Road, Tingley, Wakefield WF3 1UG. Back to Top Who runs 'aMagicalSantaLetter' web site? The 'aMagicalSantaLetter' web site is run by Lion eTraders Ltd. The company is registered in England No.5454943. The registered address of the company is 25 Longwood Road, Tingley, Wakefield WF3 1UG. Back to Top What if I have a query not answered by the above? Please email us at contact@aMagicalSantaLetter.co.uk and we will respond as quickly as possible. Back to Top
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Frequently Asked Questions

How much does a Letter from Santa cost?